My cart

Your shopping cart is empty

Terms and Conditions

FAQ

  • What is Made-to-Order?
    At GOUD, each piece is made-to-order, meaning your garment is crafted specifically for you after you place your order. This approach allows us to offer you something truly special.
  • Why Made-to-order is better for the planet?
    Sustainability: By producing only what is needed, we minimize waste, reduce overproduction, and make a positive impact on the environment.
  • Why We Accept Only Card Payments at Goud?
    At GOUD, we strive to provide a seamless and secure shopping experience for our customers. To ensure efficiency and peace of mind, we accept only card payments when you place your order. Here’s why:
    Made-to-Order Precision: Since each item is custom-made specifically for you, payment upfront allows us to begin crafting your piece right away without any delays.
    Security & Reliability: Card payments provide a more secure and reliable transaction process, ensuring both parties are protected.
    Efficiency & Convenience: By processing your payment at the time of order, we ensure a smoother and faster order fulfillment process.
2025-01-16T13:59:21+02:00
GENERAL CONDITIONS

of e-shop www.goud.bg


I. SUBJECT


Art. 1. These General Terms and Conditions ("General Terms and Conditions") are intended to regulate the relations between "God Bulgaria" Ltd., registered in the Commercial Register at the Registry Agency under UIC 208068489, with registered office and management address. 5, Tsar Simeon 1, hereinafter referred to as the "Supplier", and the customers, hereinafter referred to as the "Users", of the e-shop www.goud.bg ("e-shop") owned by the Supplier.


II. DETAILS OF THE SUPPLIER

Art. 2. (1) Information pursuant to the E-Commerce Act and the Consumer Protection Act concerning the Supplier:


1. Name of the Supplier: GOUD Bulgaria 


2. Headquarters and registered office. Registered office and registered seat: Bulgaria, Trudovets, Tcar Simeon 1; 5
 

3. Address for the exercise of the activity: Bulgaria, Trudovets, Tcar Simeon 1; 5


4. Correspondence details. Gabriela Georgieva, 0883316655 , e-mail address: the.goud.official@gmail.com, website: www.goud.bg, other means of online communication:


5. Entry in public registers: Commercial Register at the Registry Agency, UIC 208068489


6. Registration under the Value Added Tax Act No. BG ...................

7. Address for consumer complaints: tel.  0883316655, e-mail address: the.goud.official@gmail.com, website: www.goud.bg


(2) Supervisory authorities:

 
1. The Data Protection Commission

Address. 1592, Sofia, 1592, Sofia Str. "1592, Proff. 2,

tel. (02) 91 53 519, fax: (02) 91 53 525

E-mail: kzld@cpdp.bg
website: www.cpdp.bg

III. FEATURES OF THE E-SHOP

Art. 3. The e-shop is an e-commerce platform available at https://goud.bg, through which Users have the opportunity to conclude contracts for the purchase and delivery of the goods offered by the Supplier in the e-shop, including the following:

1. To familiarize themselves with and review the goods, prices and delivery conditions offered by the Supplier;

2. To inform themselves about the nature and main characteristics of the goods;

3. To conclude with the Supplier contracts for the purchase and delivery of the goods offered in the Online Shop; 

4. To make electronic statements in connection with the conclusion, execution, performance and termination of contracts with the Supplier through the interface of the website www.goud.bg, including through tools and applications for mobile devices available on it;

5. To be notified of the rights arising from the law;

6. To exercise their right of withdrawal, where applicable, under the Consumer Protection Act.

Art. 4. The Supplier shall organise the delivery of the goods and guarantee the rights of the Users provided for by law, within the framework of good faith, the criteria and conditions accepted in practice, consumer or commercial law.

Art. 5. (1) The Users shall conclude with the Supplier a contract for the purchase of goods in accordance with the procedure set out in Art. 8. The contract shall be concluded in Bulgarian and stored in the Supplier's database on the Platform.
 (2) Users shall have the opportunity to review and correct errors in the input of information no later than the statement of the conclusion of the contract with the Provider. The identification and correction of errors pursuant to the preceding sentence may be made by editing the order form at any time up to the time of the statement of conclusion of the contract with the Supplier.
 

(3) By virtue of the contract for the purchase of goods concluded with the Users, the Supplier undertakes to arrange the delivery and transfer of ownership to the User of the goods specified by him through the interface in the Online Shop.


(4) The Users shall pay the Supplier remuneration for the goods delivered, in accordance with the terms set out in the E-shop and these General Terms and Conditions. The remuneration shall be in the amount of the price announced in the Online Shop.

IV. USE OF THE E-SHOP

Art. 6. (1) The e-shop can be used after registration in the e-shop and creation of a User profile or without prior registration.

(2) The registration of the User in the Electronic Shop is free of charge, voluntary and is carried out in the relevant section of the Electronic Shop.

(3) Regardless of whether or not the User registers in the E-shop, in order to use the E-shop to conclude contracts for the purchase and sale of goods, the User shall enter the following data: first name, surname, e-mail address, contact telephone number, delivery address and agree to these General Terms and Conditions.

(4) By filling in his/her details and clicking on the "PAY" button and indicating his/her agreement to the General Terms and Conditions, the User declares that he/she is familiar with these General Terms and Conditions, agrees with their contents and undertakes to comply with them unconditionally.

(5) The Supplier confirms the order made by the User by sending an electronic statement to the e-mail address indicated by the User or by a telephone call to the telephone number indicated by the User and a contractual relationship under a contract for the purchase and sale of goods shall arise between the User and the Supplier.

(6) When registering or placing an order, the User undertakes to provide correct and up-to-date data. The User undertakes to promptly update the data provided in the User's profile in the Online Shop or in the order in the event of a change in the data provided.    

 (7) If the User provides incorrect information or the Provider has reasons to assume that the information provided by the User is incomplete or unreliable, the Provider shall have the right at its discretion to block or delete the User's registration and to deny the User the use of the Online Shop.


V. TECHNICAL STEPS FOR CONCLUDING A PURCHASE CONTRACT
 

Art. 7. Users shall primarily use the interface of the Online Shop, including the tools and applications for mobile devices available on it, to conclude purchase contracts for the goods offered by the Supplier in the Online Shop.


Art. 8. The User and the Supplier shall conclude the contract for the purchase and sale of the goods in the Online Shop according to the following procedure:

  1. The User selects one or more of the goods offered by the Supplier for which a purchase contract is to be concluded.

2. The User fills in an order form and provides the necessary data for the User's individualization as a party to the contract for the purchase of goods;


3. The User selects the method of delivery and provides the details for making the delivery.


4. The User selects the method and time of payment of the price.

 
5. The User sends the order (offer) by clicking on the "PAY" button, after having indicated his agreement to the General Terms and Conditions and the Privacy Policy.


6. The Provider confirms the order made by the User (accepts the User's proposal) by sending an electronic statement to the e-mail address indicated by the User or by a telephone call to the telephone number indicated by the User. The Supplier shall provide the User with a confirmation of the concluded contract on a durable medium within a reasonable time after the conclusion of the distance contract or at the latest at the time of delivery of the goods.

VI. CONTENT OF THE CONTRACT

 
Art. 9. (1) The Supplier and the Users shall conclude separate contracts for the purchase and sale of the goods requested by the Users, notwithstanding that they are selected by a single electronic statement.

(2) The Supplier may jointly and simultaneously arrange for the delivery of the goods ordered by the separate purchase contracts.

(3) The rights of the Users in connection with the delivered goods shall be exercised separately for each purchase contract. The exercise of rights in relation to delivered goods shall not affect or have effect in relation to the purchase contracts for the other goods. If the User is a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the purchase contract for a particular good shall not affect the purchase contracts for the other goods delivered to the User.

(4) The Supplier shall have the right, at its sole discretion, to refuse to execute an order of a User, for which the Supplier shall notify the User within an appropriate period of time, without being obliged to state a reason for the refusal.

Art. 10. When exercising the rights under the Purchase Contract, the User shall be obliged to indicate precisely and unambiguously the contract and the goods in respect of which he exercises the rights.
 
Art. 11. The User shall pay the price for the individual purchase contracts in one lump sum when ordering the goods or upon their delivery.

VII. SPECIAL CLAUSES APPLICABLE TO PERSONS WHO ARE CONSUMERS WITHIN THE MEANING OF THE CONSUMER PROTECTION LAW

Art. 12. The rules of this Section VII of these General Terms and Conditions shall apply only to Users who, according to the data provided for the conclusion of the purchase contract, can be inferred to be consumers within the meaning of the Consumer Protection Act.

Art. 13. (1) The main characteristics of the goods offered by the Supplier in the Online Shop are described in the profile of each product in the Online Shop.

(2) The prices of the goods including all taxes and fees are defined and indicated in the profile of each good in the Electronic Shop.

(3) The value of postage or shipping costs not included in the price of the goods is determined by the Supplier in the Online Shop and is provided as information to Users when selecting the goods for the conclusion of the purchase contract.
 
(4) The methods of payment, delivery and performance of the contract shall be defined in these General Terms and Conditions and the information provided to the User through the mechanisms and tools in the Online Shop.

(5) The information provided to Users under this Article is up-to-date at the time of its display in the Online Shop prior to the conclusion of the Purchase Agreement.
(6) Users agree that all information required under the Consumer Protection Act and the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods may be provided via the E-Shop interface or email.

Art. 14. (1) The User agrees that the Supplier shall be entitled to accept advance payment for contracts concluded with the User for the purchase and delivery of goods.
 
(2) In accordance with the options provided in the Online Shop, the User shall choose whether to pay the Supplier the price for delivery of the goods before or at the time of delivery.

(3) If the value of the User's order is equivalent to or exceeds BGN 10 000, payment shall be made only by transfer or deposit to the Supplier's payment account.

Art. 15. (1) The User shall have the right, without any compensation or penalty and without giving any reason, to withdraw from the concluded contract within 14 days from the date of acceptance of the goods by the Supplier, by means of the uniform withdrawal form available on the website of the Online Shop in Appendix No. 1 to these General Terms and Conditions or by stating unambiguously in another way his decision to withdraw from the contract. Information on exercising the right of withdrawal is available in Appendix 2 to these Terms and Conditions.

(2) The right of withdrawal shall not apply in the cases provided for in Article 57 of the Consumer Protection Act.
(3) Where the Supplier has not fulfilled its obligations to provide information as set out in the Consumer Protection Act, the Consumer shall have the right to withdraw from the concluded contract within one year and 14 days from the date of receipt of the goods. Where the information has been provided to the Consumer within one year from the date of receipt of the goods, the Consumer has the right to withdraw from the contract within 14 days from the date of receipt of the information. The User has the right to make the withdrawal statement under this Article directly to the Supplier through the single withdrawal form available on the E-shop website as Appendix No. 1 to these General Terms and Conditions or by stating unequivocally in another way his decision to withdraw from the contract.

(4) Where the User has exercised his right to withdraw from the contract, the Supplier shall refund all amounts received from the User, including the cost of delivery, without undue delay and not later than 14 days from the date on which the User was notified of the decision to withdraw from the contract. The Supplier shall refund the amounts received using the same means of payment used by the User in the original transaction, unless the User has expressly agreed to the use of another means of payment and provided that this does not entail any costs for the User.

(5) In exercising the right of withdrawal, the costs of returning the delivered goods shall be deducted from the amounts to be refunded under paragraph 4, except in cases where the User arranges for the return of the goods himself and at his own expense. The Supplier shall not be obliged to refund the additional costs of delivery of the goods where the User has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Supplier.
 
(6) The User undertakes to store the goods received from the Supplier on the platform and to ensure that their quality and safety are maintained during the period referred to in para. 1 or par. 3.

(7) Where the Supplier has not offered to collect the goods himself, he may withhold payment of the amounts to the Consumer until he has received the goods or until the Consumer has provided proof that he has sent the goods back, whichever is the earlier.

(8) When the Consumer exercises his right to withdraw from the contract and when the Supplier has not offered to collect the goods himself, the Consumer must send or hand over the goods back to the Supplier or to a person authorized by him without undue delay and no later than 14 days from the date on which the Consumer has notified the Supplier of his decision to withdraw from the contract. The deadline shall be deemed to have been met if the User sends or delivers the goods back to the Supplier before the expiry of the 14-day period.

(9) The Consumer shall pay only the direct costs of returning the goods under the preceding paragraph, except where the Supplier has agreed to pay them, or where the Supplier has not notified the Consumer that the costs of returning the goods shall be paid by the Consumer.

(10) The User shall only be liable for the reduced value of the goods caused by testing them other than as necessary to ascertain their nature, characteristics and proper functioning. The User shall not be liable for the reduced value of the goods where the Supplier has not notified him of his right of withdrawal.

Art. 16. (1) The term of delivery of the goods shall be determined for each item separately upon conclusion of the contract with the user through the Online Store.

 
(2) If the Supplier is unable to perform the contract due to the fact that he does not have the ordered goods, he shall notify the Consumer and refund the amounts paid by him.

VIII. PERFORMANCE OF THE CONTRACT

Art. 17. (1) The Supplier may arrange for the delivery and handing over of the goods to the User by an appropriate courier within the time limit specified at the conclusion of the contract.

(2) If the time limit referred to in par. (1) is not expressly agreed between the parties at the conclusion of the contract, the Supplier shall arrange delivery and handover within a reasonable time. If the Supplier fails to arrange delivery within the specified period, the Supplier shall notify the User in advance. 

(3) If the User is not present at the specified delivery address at the agreed delivery time and has not duly provided a third party to receive the delivery, the Supplier shall make the delivery at another time convenient to the Supplier, and the User shall pay an additional delivery charge in accordance with the courier's or postal operator's tariff.
Art. 18. (1) The User shall inspect the goods at the time of delivery and handover and if they do not meet the requirements shall immediately notify the Supplier thereof.

(2) If the User fails to notify the Supplier in accordance with the preceding paragraph, the goods shall be deemed to have been approved as conforming except for latent defects.

IX. DATA PROTECTION

Art. 19. (1) The Supplier shall process the personal data provided by the Users in accordance with its Privacy Policy and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act and other provisions of the applicable Bulgarian legislation on personal data protection.

(2) The Provider's Privacy Policy is available at: https://.................................., and is an integral part of these Terms and Conditions.
 
(3) The Provider shall be entitled to store or access information stored on the User's end device in accordance with the "Cookie Policy", provided that:

1. The Provider has provided the User with clear and comprehensive information pursuant to Article 13 of Regulation (EU) 2016/679; and
2. The Provider shall provide the User with the opportunity to refuse storage of or access to the information.

(4) The User agrees that the Provider has the right to collect, store and process data about the User's behaviour when using the Online Shop. The User has the right to object to the storage of or access to the information referred to in paragraph 2 in the ways provided for in the Privacy Policy.

Art. 20. At any time, the Provider shall have the right to require the User to identify himself and to certify the veracity of any of the circumstances and personal data declared at the time of registration on the Platform and/or execution of the order.

X. AMENDMENT AND ACCESS TO THE TERMS AND CONDITIONS

Art. 21. (1) These General Conditions are an integral part of the Contract concluded between the Parties.

(2) By concluding the Contract, the User declares that he/she is aware of these General Terms and Conditions and accepts them.

(3) The User and the Provider agree that all statements between them in connection with the conclusion, performance, amendment and termination of the Contract and these General Terms and Conditions may be made electronically and by electronic statements within the meaning of the Electronic Document and Electronic Certification Services Act and Article 11 of the Electronic Commerce Act.
(4) It is assumed that the electronic statements made by the Users of the E-shop are made by the persons indicated in the data provided by the User when the User registers in the E-shop or when the User sends an order (offer) without registration.

(5) The User agrees to receive all statements, documents and notices of the Provider in electronic form at the e-mail address provided by the User when registering in the Electronic Shop or when placing an order (proposal).

(6) Electronic statements, documents and any messages sent by the User to the Provider via the e-mail address indicated by the User when registering in the Electronic Shop or when placing an order (proposal) shall be deemed to be signed with an ordinary electronic signature. The electronic statement shall be deemed to have been received upon its receipt in any of the information systems indicated by the User under the preceding sentence.

(7) The Parties agree that the legal effect of an ordinary electronic signature is equivalent to that of a handwritten signature.
Art. 22. Conditions other than those provided for in the General Terms and Conditions may be agreed by additional written agreements between the Provider and the User. In case of discrepancy between what is agreed in the additional written agreements and the General Terms and Conditions, what is agreed shall prevail.

Art. 23. (1) These General Terms and Conditions may be amended by the Provider, for which the latter shall notify the Users in an appropriate manner.

(2) The Provider and the User agree that any supplementation and/or amendment of these General Terms and Conditions shall have effect with respect to the User in one of the following cases:

1. upon express notification by the Provider to the email address provided by the User and if the User does not state within the 14 days provided that it rejects them; or

2. with the User's express acceptance of them when placing an order in the Online Shop.

(3) The application for rejection of an amendment and/or supplement to the General Terms and Conditions within the period referred to in the preceding paragraph shall be tantamount to a unilateral application for termination of the Contract.
Art. 24. The Provider shall publish the General Terms and Conditions, together with all amendments and supplements thereto, on the Internet at the following electronic address: www.goud.bg
 
XI. TERMINATION

Art. 25. These General Terms and Conditions and the User's contract with the Provider shall be terminated in the following cases:

1. in case of dissolution and liquidation or bankruptcy of one of the parties to the contract;

2. by mutual agreement of the parties in writing;

3. in the event of objective impossibility of one of the parties to the contract to perform its obligations;

4. in the event of seizure or sealing of the equipment by government authorities;

5. in the event of cancellation of the User's registration in the Online Shop. In this case, the purchase contracts already concluded but not executed shall remain in force and be enforceable;

6. in the cases referred to in Art. 23, par. 3.
Art. 26. The Provider shall have the right to terminate the Contract unilaterally at its own discretion, without notice and without compensation, if it finds that the User is using the Online Shop in violation of these General Terms and Conditions, the legislation in the Republic of Bulgaria, generally accepted moral norms or generally accepted rules and practices in electronic commerce.
 
XII. LIABILITY

Art. 27. The User undertakes to indemnify and hold harmless the Provider against all legal actions and other claims of third parties (whether or not well founded), for all damages and costs (including attorney's fees and court costs) arising out of or in connection with (1) the failure to perform any of the obligations under this Agreement, (2) the breach of any copyright, production, broadcast, or other intellectual or industrial property rights, (3) wrongful assignment to others of rights granted to User during the term and subject to the conditions of this Agreement, and (4) misrepresentation of the existence or absence of consumer status within the meaning of the Consumer Protection Act.

Art. 28. The Provider shall not be held liable in case of force majeure, accidental events, Internet problems, technical or other objective reasons, including orders of the competent state authorities. Art. 29. (1) The Provider shall not be liable for damages caused by the User to third parties.

(2) The Provider shall not be liable for any pecuniary or non-pecuniary damages in the form of lost profits or losses suffered by the User in the process of using or not using the Online Shop and concluding purchase contracts with the Provider. (3) The Supplier shall not be liable for the time during which the E-shop was unavailable due to force majeure. (4) The Supplier shall not be liable for damages from comments, opinions and publications under the products, news and articles in the E-shop.

Art. 30. (1) The Supplier shall not be held liable in the event that the security measures of the technical equipment are overcome and loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences follow.

(2) The Provider shall not be held liable in cases of a purchase-sale contract being concluded, access to information being provided, or loss or alteration of data resulting from the false representation of a third party impersonating the User, provided the circumstances reasonably suggest that the person in question is the User.

XIII. OTHER CONDITIONS

Article 31.

  1. The User and the Provider agree to mutually protect their rights and legitimate interests, as well as to maintain the confidentiality of trade secrets they become aware of during the execution of the contract and these General Terms and Conditions.

  2. The User and the Provider agree, both during and after the term of the contract, not to disclose publicly any written or verbal correspondence between them. Public disclosure is considered to include publishing correspondence in print or electronic media, social networks, internet forums, personal or public websites, etc.

Article 32. The invalidity of any provision of these General Terms and Conditions does not render the other provisions or the contract invalid.

Article 33. For matters not settled by this contract, concerning its execution and interpretation, the laws of the Republic of Bulgaria shall apply.

§1. These General Terms and Conditions come into effect on DD.MM.2023.

Appendix No. 1

Standard Form for Exercising the Right of Withdrawal from the Contract:

(Fill out and send this form only if you wish to withdraw from the contract)

  • To (name, address, and email address of the merchant to be filled in by the merchant):
  • I hereby notify you that I withdraw from the purchase contract for the following goods*/services*:
  • Ordered on*/received on*:
  • Name of the consumer(s):
  • Address of the consumer(s):
  • Signature of the consumer(s) (only if the form is submitted in paper form):
  • Date:

*Strike through the unnecessary.


Appendix No. 2

Information Regarding Exercising the Right of Withdrawal from the Contract

Standard Instructions for Withdrawal:

I. Right of withdrawal from a distance or off-premises contract.

II. You have the right to withdraw from this contract without giving any reasons within 14 days.

III. The withdrawal period is 14 days from the date (fill in the appropriate date according to the types of contracts specified in item 1, letters "a", "b", "c", "d" or "e" of the Completion Guidelines).

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by post or email). You may use the attached standard form for exercising the right of withdrawal, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient to send your notification regarding exercising the right of withdrawal before the withdrawal period expires.


IV. Effects of Withdrawal:

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

If the consumer has received goods in connection with the contract, the relevant provisions shall apply (refer to sections 5(a), (b), or (c) of the Completion Guidelines).

For contracts for the provision of services or the supply of water, gas, electricity, when not offered for sale in a limited volume or set quantity, or for central heating, refer to the corresponding provisions under section 6 of the Completion Guidelines.

We use cookies to ensure that our website works well for you, respecting all rules and good practices for the privacy of your personal data. Agreement page